Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Does Natasha Denona test on animals?
No, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow third parties to test on our behalf.
What is your return policy for opened cosmetics?
We want you to love your glow. If you are not satisfied, you can return your products within 30 days of purchase. Please note that products must be at least 50% full to be eligible for a refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your specific address.
Are your eyeshadow palettes suitable for sensitive eyes?
Our formulas are created with high-quality ingredients and are dermatologically tested. However, we recommend reviewing the full ingredient list on the product page if you have specific allergies or sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for eligible regions.